The Head of Business Intelligence & IT provides strategic leadership across data, technology, and digital infrastructure to strengthen organizational decision-making, operational efficiency, and long-term digital transformation. This role ensures that World Vision Malaysia leverages data insights, modern systems, and reliable technology to drive impact, supporter engagement, and organizational effectiveness.
As a member of the Executive Leadership Team, the Head of Business Intelligence & IT contributes to organizational strategy, cross-departmental planning, and enterprise-wide initiatives that support growth, innovation, and operational excellence.
1. Business Intelligence & Data Strategy
• Lead the design, development, and implementation of meaningful, accurate, and user-friendly data reports for all departments.
• Establish and maintain a robust data glossary, ensuring consistent definitions and data literacy across the organization.
• Implement automated data refresh processes to ensure real-time or near-real-time reporting.
• Deliver monthly insight reports covering peer activity and benchmarking, market and industry trends, website and digital performance.
• Partner with department heads to translate data into actionable insights that support decision-making, forecasting, and strategic planning.
2. Monitoring, Evaluation & Learning (MEL)
• Design and implement a standardized post-project evaluation framework.
• Ensure 100% of projects undergo evaluation within 60 days of completion.
• Build organizational capability in project evaluation, learning loops, and continuous improvement.
• Provide leadership in synthesizing insights from evaluations to inform future planning and resource allocation.
3. IT Infrastructure, Systems & Digital Transformation
• Oversee the organization's IT infrastructure, ensuring security, reliability, and alignment with global standards.
• Strengthen cybersecurity awareness, protocols, and compliance.
• Ensure all technical downtime is addressed and resolved within agreed timeframes.
4. Digital Projects & Technology Enablement
• Support the on-time execution of WABA (WhatsApp Business API) initiatives and website improvement projects.
• Collaborate with Communications, Supporter Engagement, and other teams to enhance digital touchpoints and supporter journeys.
• Evaluate and recommend new technologies that improve efficiency, supporter experience, and organizational capability.
5. Leadership & Team Management
• Provide strategic direction and coaching to the Data Analyst, IT Manager, and IT Junior Executive.
• Build a high-performing team culture grounded in collaboration, innovation, and service excellence.
• Manage departmental budgets, vendor relationships, and technology procurement.
• Represent the BI & IT function at the Executive Leadership Team, contributing to organizational strategy and cross-functional initiatives.
• Bachelor's degree in Information Technology, Data Science, Computer Science, Business Analytics, or related field.
• 8+ years of experience in data analytics, IT leadership, digital transformation, or related domains.
• Proven experience leading teams and managing cross-functional digital or data initiatives.
• Strong understanding of cloud platforms (e.g., Microsoft 365, Google Workspace), data visualization tools, and IT infrastructure.
• Excellent communication skills with the ability to translate technical concepts into actionable insights for non-technical stakeholders.
• Experience in the NGO, social impact, or corporate sector is an advantage.
• Strategic Thinking & Systems Leadership – Sees the big picture and designs scalable solutions.
• Analytical & Problem-Solving Capability – Converts data into insights and action.
• Digital Transformation Leadership – Drives adoption, change, and innovation across systems.
• Project & Execution Discipline – Delivers initiatives on time, within scope, and with impact.
• Stakeholder Engagement – Communicates complex technical matters clearly to non-technical audiences.
• Integrity & Service Orientation – Leads with accountability, humility, and alignment to World Vision's mission and values.
• Timely delivery and quality of business intelligence dashboards and monthly insight reports
• Accuracy, consistency, and adoption of standardized data definitions across departments
• Evidence of data and evaluation insights informing management and leadership decisions
• Effectiveness and timeliness of digital project delivery (e.g. WABA, website enhancements)
• Improvement in internal and supporter digital experience enabled by technology solutions
• Cybersecurity compliance and reduction in security-related incidents
• Performance, development, and engagement of BI & IT team members
• Budget adherence and effectiveness of vendor and technology resource management
• Quality of contribution to Executive Leadership Team discussions and organizational strategy
• Alignment of BI & IT initiatives with World Vision Malaysia's mission, values, and strategic priorities
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