Careers

The Chief Marketing Officer provides visionary leadership for all marketing, communications, digital, and fundraising strategies across World Vision Malaysia. As a senior executive, the CMO shapes national brand perception, builds long-term donor engagement, and drives high-level innovation to grow organizational impact. The CMO is a key member of the Leadership Team and strategic advisor to the CEO and Board.

KEY RESPONSIBILITIES

1. Vision & Strategic Direction

• Set long-term vision for brand, storytelling, public engagement, and donor growth.
• Align marketing strategy with WVM’s national strategy, global partnership priorities, and multi-year impact goals.
• Serve as the organization’s public-facing brand champion.

2. Executive Leadership & Influence

• Provide visionary leadership for marketing, communications, and fundraising.
• Build a culture of innovation, excellence, and service across the organization.
• Serve as a spiritual leader within the organization, nurturing faith alignment and reinforcing World Vision’s Christian identity through words, example, and decision-making.
• Support the CEO in cultivating a spiritually grounded executive culture rooted in humility, prayer, and mission-driven leadership.
• Encourage spiritual formation within teams and champion values-based leadership across all levels.

3. Partnership & Stakeholder Leadership

• Lead strategic engagement with high-level corporate partners, donors, ambassadors, media, and government stakeholders.
• Represent WVM in national and regional forums, conferences, and collaborative platforms.

4. Digital Transformation & Innovation

• Champion digital innovation, data analytics, automation, and omni-channel supporter journeys.
• Drive organizational readiness for future trends in fundraising and public engagement.

5. Revenue & Growth Accountability

• Accountable for achieving multi-year revenue growth targets and diversifying fundraising channels.
• Oversee forecasting, budgets, and investment strategies for marketing & fundraising.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s or Master’s degree in Marketing, Business, Communications, or related field
• Minimum 15+ years senior leadership experience, with significant marketing, communications, or fundraising expertise.
• Proven ability to lead large teams and drive transformative strategies.
• Experience engaging Board-level stakeholders and national-level partners.

CORE COMPETENCIES

• Executive leadership
• Strategic foresight
• National-level brand stewardship
• Partnership diplomacy
• Innovation & digital transformation
• Crisis communication & risk strategy
• High-level stakeholder engagement

PERFORMANCE INDICATORS

• Long-term revenue growth and channel diversification
• National brand recognition and reputation strengthening
• Multi-year strategic milestones achieved
• High-value partnerships formed and renewed
• Organizational digital maturity and innovation adoption
• Leadership effectiveness and culture-building impact

The Head of Marketing provides strategic leadership across Marketing Campaigns, Corporate Engagement, Digital Marketing, and Volunteer Management. This role is responsible for shaping the organization’s marketing strategy, driving brand growth, and delivering fundraising results across key channels. The role works closely with the CEO and Leadership Team to position WVM strongly in the public and corporate landscape.

KEY RESONSIBILITIES

1. Strategic Leadership & Planning

• Develop annual marketing and fundraising strategies to drive Child Sponsorship (CS) and Private Non Sponsorship (PNS) growth.
• Oversee the development of campaign calendars, brand positioning, and messaging direction.
• Monitor market trends and guide innovation across digital, corporate, and public engagement.

2. Departmental Leadership

• Lead and develop the Marketing division, guiding team leads and managers.
• Build capability, foster unity, and strengthen cross-functional collaboration.
• Provide spiritual nurturing and guidance to staff, integrating faith, purpose, and mission into leadership practices.
• Champion and role-model WVM’s Christian ethos in decision-making, team culture, and staff well-being.
• Support devotion planning, spiritual formation spaces, and values-driven conversations in the department.

3. Corporate Partnerships & Donor Growth

• Strengthen relationships with major donors, CSR partners, media, and ambassadors/influencers.
• Oversee proposal development, strategic pitches, and high-value partnership cultivation.

4. Digital & Communications Strategy

• Ensure alignment of digital marketing, storytelling, and brand messaging.
• Guide data-driven approaches to digital engagement and supporter retention.

5. Budgeting & Performance Oversight

• Oversee department budgets, resource planning, and ROI reporting.
• Monitor progress against fundraising income targets and strategic KPIs.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s or Master’s degree in Marketing, Business, Communications, or related field.
• Minimum 10+ years experience in marketing, fundraising, or related leadership roles.
• Proven track record in leading teams, strategy development, and partnership building.
• Strong business acumen, brand leadership, and cross-functional management skills.

CORE COMPETENCIES

• Strategic thinking & planning
• Leadership & people development
• Donor & partner relationship building
• Data-driven decision-making
• Innovation leadership
• Strong communication & presentation

PERFORMANCE INDICATORS

• Achievement of annual income targets
• Strengthening of brand presence and market visibility
• Growth of corporate partnership portfolio
• Departmental performance and staff development outcomes
• Adoption of digital marketing and innovation initiatives

The Marketing Manager is responsible for driving the execution of marketing strategies, campaigns, and partnerships that enhance World Vision Malaysia’s visibility, engagement, and fundraising performance. This role manages day-to-day operations, oversees team members in Campaigns, Digital, and Corporate Relations, and ensures delivery of effective marketing initiatives aligned with organizational goals.

KEY RESPONSIBILITIES

1. Campaign & Marketing Execution

• Lead the planning and timely execution of marketing campaigns, branding activities, and awareness initiatives.
• Ensure campaigns align with fundraising targets, brand standards, and organizational priorities.
• Manage digital, social, and on-ground engagement strategies.

2. People Leadership & Coordination

• Supervise, coach, and support team members in Campaigns, Digital, and Corporate Relations.
• Foster a collaborative, purpose-driven team culture aligned with WVM’s values.
• Provide spiritual encouragement in daily interactions and model Christian leadership through humility, compassion, and integrity.
• Support staff participation in devotions, prayer sessions, and values-based learning moments.

3. Corporate Engagement Support

• Support development of CSR proposals, partnership decks, and engagement campaigns.
• Manage relationship-building activities with corporate partners and sponsors.

4. Digital & Communications Support

• Work with the Digital Marketing Manager to ensure online content, analytics, and paid media support marketing objectives.
• Collaborate with Communications to ensure consistent messaging.

5. Budget & Reporting

• Manage marketing budgets and support quarterly reporting.
• Track marketing KPIs, campaign performance, and donor engagement metrics.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s or Master’s degree in Marketing, Business, Communications, or related field.
• Minimum 5–8 years of relevant marketing experience.
• Experience managing campaigns, leading teams, and executing marketing plans.
• Strong organizational, communication, and stakeholder management skills.

CORE COMPETENCIES

• People leadership
• Campaign execution
• Stakeholder collaboration
• Creativity and problem-solving
• Results orientation
• Brand and message alignment

PERFORMANCE INDICATORS

• Delivery of campaigns on time and within budget
• Achievement of marketing KPIs and contribution to fundraising targets
• Team performance and collaboration
• Quality of partnerships and corporate engagement support
• Operational efficiency and reporting accuracy

Open Level - (Executive / Senior Executive)

This role supports the planning, coordination, and execution of marketing campaigns that raise awareness, drive engagement, and promote World Vision Malaysia’s mission to improve the lives of children and communities in need.

The position works across digital, on-ground, and partnership channels to deliver impactful campaigns that inspire public participation and fundraising support. The final designation (Executive or Senior Executive) will depend on the candidate’s experience, capability, and performance during the selection process.

KEY RESPONSIBILITIES

1. Campaign Planning & Coordination

• Assist in developing and implementing integrated marketing campaigns aligned with organizational priorities and fundraising goals.
• Participate in brainstorming and planning sessions, contributing creative and data-driven ideas.
• Coordinate cross-team collaboration between Communications, Digital, and Fundraising units to ensure timely campaign rollout.
• Prepare campaign briefs, schedules, and supporting documentation.

2. Campaign Execution

• Manage or co-manage assigned campaigns from planning to execution, including creative development, partner coordination, and performance tracking.
• Support production of campaign materials (digital, social media, print, and on-ground collaterals).
• Ensure brand consistency across all communication and engagement platforms.
• Liaise with agencies, vendors, and internal stakeholders to deliver campaigns effectively.

3. Market Research & Analysis

• Conduct market and audience research to identify trends, engagement opportunities, and supporter preferences.
• Monitor campaign performance metrics and compile reports with insights and recommendations for improvement.
• Track budget utilization and provide input on cost-effectiveness and ROI.

4. Events & Public Engagement

• Support the planning and execution of events such as roadshows, awareness campaigns, workshops, and corporate collaborations.
• Coordinate logistics, vendor management, and on-site support.
• Deliver presentations or engagement sessions to public or private groups to communicate campaign goals.

5. Collaboration & Administrative Support

• Work closely with internal teams to ensure marketing efforts are aligned with organizational branding and impact messaging.
• Maintain accurate documentation and campaign archives for future reference.
• Provide assistance to colleagues or interns, fostering teamwork and accountability.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Marketing, Communications, Public Relations, or a related discipline.
• Minimum 1–5 years of relevant working experience, depending on level of entry.
• Candidates with less experience may be considered for Executive level.
• Candidates with proven project ownership and campaign management experience may be considered for Senior Executive level.
• Demonstrated experience in executing marketing campaigns or managing events.
• Excellent communication and presentation skills.
• Proficient in written and spoken English and Mandarin.
• Strong organizational skills and the ability to multitask in a dynamic environment.
• Creative thinker with attention to detail and results orientation.

CORE COMPETENCIES

• Campaign Management: Executes marketing initiatives effectively and on schedule.
• Creativity & Storytelling: Generates engaging and meaningful content ideas.
• Analytical Thinking: Uses data and insights to drive improvements.
• Collaboration: Works well across functions and with external stakeholders.
• Adaptability: Responds positively to change and fast-paced environments.
• Accountability: Demonstrates ownership and reliability in deliverables.

PERFORMANCE INDICATORS

• Successful delivery of assigned campaigns (quality, timeliness, and reach).
• Achievement of campaign engagement or fundraising KPIs.
• Quality and consistency of content and communication materials.
• Feedback from internal teams, partners, and external stakeholders.
• Contribution to team learning, innovation, and continuous improvement.

This role develops and manages corporate and strategic partnerships to drive fundraising growth and CSR collaboration for World Vision Malaysia.

It focuses on partnership acquisition, relationship stewardship, and fundraising coordination to ensure meaningful engagement with corporate donors and partners while supporting the organization’s mission to improve the lives of children and vulnerable communities.

Working closely with internal and external stakeholders, the Senior Executive contributes to achieving corporate revenue targets, strengthening partnerships, and delivering sustainable impact aligned with organizational priorities.

KEY RESPONSIBILITIES
Corporate Partnership Development & Management

• Identify, research, and engage potential corporate partners, foundations, and strategic collaborators aligned with World Vision Malaysia’s mission and CSR priorities.
• Build and maintain strong working relationships with corporate donors and partners to strengthen engagement and retention.
• Support the development of partnership proposals, sponsorship decks, and engagement plans.
• Ensure timely stewardship through impact updates, appreciation initiatives, and regular communication.

Fundraising & Channel Execution

• Support the implementation of corporate fundraising strategies and initiatives to achieve agreed revenue and engagement targets.
• Coordinate and monitor fundraising channels such as Face-to-Face (F2F), telemarketing, roadshows, and workplace campaigns to ensure quality and brand alignment.
• Assist in planning and executing fundraising campaigns, CSR initiatives, and donor engagement activities.
• Work with agencies and vendors to ensure effective campaign delivery and performance tracking.

Proposal Development & External Engagement

• Prepare partnership proposals, concept notes, and presentations for corporate prospects and partners.
• Collaborate with Programme and Communications teams to integrate impact stories and data into proposals.
• Represent World Vision Malaysia at CSR events, networking sessions, and partnership meetings when required.
• Support presentations and pitches to potential partners and sponsors.

Relationship Management, Reporting & CRM

• Maintain positive donor and partner relationships through proactive communication and engagement.
• Monitor partnership performance and prepare reports on fundraising outcomes and engagement activities.
• Maintain accurate and up-to-date partner and donor records in CRM systems.
• Ensure proper documentation, reporting, and confidentiality of donor information.

Internal Collaboration & Team Contribution

• Work closely with Digital, Communications, Finance, and Programme teams to align partnership initiatives.
• Provide operational support for corporate campaigns and cross-functional fundraising projects.
• Support interns or junior team members where assigned.
• Contribute ideas and feedback to improve partnership engagement and fundraising effectiveness.

QUALIFICATIONS & EXEPRIENCE

• Bachelor’s degree in Business, Marketing, Communications, Public Relations, or related field.
• Minimum 3–5 years of relevant experience in corporate fundraising, business development, sales, CSR, or partnership management.
• Experience in proposal development, stakeholder engagement, and campaign/event coordination.
• Strong communication and presentation skills in English (Mandarin is an added advantage).
• Good relationship management, negotiation, and coordination skills.
• Strong organizational and project management capability.
• Passion for social impact and alignment with World Vision Malaysia’s mission and values.

CORE COMPETENCIES

• Strategic Relationship Building: Builds and sustains strong, trust-based partnerships with corporate donors and stakeholders.
• Business & Fundraising Acumen: Understands CSR priorities and donor motivations to support sustainable fundraising growth.
• Execution Excellence: Plans and delivers partnership and fundraising initiatives effectively and on time.
• Communication & Influence: Communicates professionally and persuasively in proposals, presentations, and stakeholder engagement.
• Results Orientation: Drives progress towards partnership and fundraising targets with accountability and focus.
• Innovation & Agility: Adapts to changing priorities and contributes ideas to enhance partnership and fundraising outcomes.

PERFORMANCE INDICATORS

• Growth in number and value of corporate partnerships, sponsorships, and CSR collaborations.
• Achievement of assigned fundraising and partnership targets, including direct channels (F2F, telemarketing, roadshows, and campaigns).
• Partner satisfaction, engagement quality, and retention of corporate supporters.
• Timeliness, accuracy, and quality of proposals, reports, presentations, and CRM updates.
• Effective coordination and execution of corporate campaigns, events, and partnership initiatives.
• Collaboration effectiveness and positive contribution to team and organizational goals.

The Donor Retention Executive is responsible for engaging and supporting child sponsors and donors through timely, responsive, and quality service to strengthen relationships and sustain long-term commitment to sponsorship.

This role focuses on donor communication, sponsorship servicing, and relationship stewardship to enhance supporter experience, retention, and continued engagement with World Vision Malaysia’s mission to improve the lives of children and communities.

KEY RESPONSIBILITIES

Donor Engagement & Servicing

• Respond promptly and professionally to enquiries from child sponsors and donors via telephone, email, WhatsApp, and in-person visits.
• Liaise with sponsors regarding sponsorship contributions, gifts to sponsored children, and correspondence exchanges.
• Provide updates and assistance to sponsors to ensure a positive and supportive sponsorship experience.
• Build rapport with donors to strengthen trust, loyalty, and ongoing engagement.

Sponsorship Communication & Retention

• Update sponsors on their sponsored child/children and community development initiatives through newsletters and other communication channels.
• Support coordination of sponsor engagement activities, including Sponsors’ Visits and related initiatives.
• Encourage continued sponsorship and engagement, including opportunities for additional sponsorship or referrals.
• Support initiatives aimed at improving donor retention and satisfaction.

Data Management & Administration

• Maintain accurate and up-to-date sponsor and donor information in WVM’s database and systems.
• Perform data entry, updates, and documentation related to sponsorship records and donor interactions.
• Ensure data accuracy, confidentiality, and compliance with organizational standards.
• Support reporting and administrative tasks related to donor engagement and retention.

QUALIFICATIONS & EXPERIENCE

• Minimum SPM qualification with at least 2 years of relevant working experience in customer service, administration, or related roles.
• Computer literate with working knowledge of Microsoft Office and database systems.
• Good communication and interpersonal skills.
• Good command of spoken and written English and Mandarin.
• Strong service mindset with attention to detail and accuracy.
• Ability to work independently and collaboratively in a team environment.

CORE COMPETENCIES

• Donor-Centric Mindset: Demonstrates care and responsiveness in serving sponsors and donors.
• Communication & Relationship Building: Builds positive relationships through clear and professional engagement.
• Service Excellence & Responsiveness: Delivers timely and quality support to donor enquiries and needs.
• Execution & Accuracy: Ensures accurate data entry, documentation, and follow-through.
• Collaboration: Works effectively with internal teams to support donor engagement.
• Accountability & Integrity: Handles donor information responsibly and maintains confidentiality.

PERFORMANCE INDICATORS

• Timeliness and quality of responses to donor and sponsor enquiries.
• Donor satisfaction and retention levels.
• Accuracy and completeness of donor records and database updates.
• Effectiveness of sponsorship communication and engagement activities.
• Contribution to increased donor engagement and repeat sponsorship.
• Collaboration effectiveness and support to team and organizational goals.

Open Level - (Executive / Senior Executive)

The Digital Specialist plays a critical role in strengthening World Vision Malaysia’s online presence, donor engagement, and digital performance.

This position supports the Digital Marketing Manager in managing digital platforms, campaigns, and analytics, ensuring that all digital touchpoints are optimized to deliver meaningful engagement, data accuracy, and measurable fundraising results.

The role combines creative and technical skills to maintain websites, monitor online campaigns, and coordinate with internal teams and external vendors to ensure smooth digital operations.

The final designation (Executive / Senior Executive) will depend on the candidate’s experience, leadership capability, and performance during the selection process.

KEY RESPONSIBILITIES

1. Website & Digital Platform Management

• Maintain and update content on WVM’s digital platforms such as website, campaign landing pages, and donation portals.
• Coordinate with the IT & Business Analyst and external vendors to ensure systems are functioning securely and efficiently.
• Support website optimization for user experience, mobile responsiveness, SEO, and accessibility.
• Track and troubleshoot web or integration issues, escalating technical matters appropriately.

2. Digital Campaign Execution

• Support the implementation of digital campaigns (search, display, social, and email).
• Manage ad trafficking, UTM tracking, tagging, and pixel setup for performance reporting.
• Collaborate with Communications and Campaign teams to publish creative content and track engagement performance.
• Coordinate digital assets for events, fundraising appeals, and storytelling initiatives.

3. Analytics & Reporting

• Monitor, analyze, and report on performance metrics using Google Analytics, Meta Business Suite, and Google Tag Manager.
• Prepare dashboards and insights on campaign outcomes, web traffic, and conversion trends.
• Provide recommendations for optimizing content and improving online conversions.
• Ensure data consistency and integrity across all digital platforms.

4. System & Vendor Coordination

• Work with vendors, agencies, and internal IT to ensure smooth integration between CRM, payment gateways, and marketing automation systems.
• Conduct periodic testing of donation forms, system updates, and new feature rollouts.
• Maintain accurate records and documentation for digital operations.

5. Collaboration & Innovation

• Collaborate with Marketing, Campaigns, Communications, Programmes and IT teams to deliver integrated online experiences.
• Stay updated with emerging digital trends, tools, and best practices for nonprofits.
• Contribute creative ideas to strengthen WVM’s digital engagement and supporter experience.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Digital Marketing, Information Technology, Computer Science, or a related field.
• Minimum 2–5 years of experience in digital marketing operations, analytics, or web management.
• Hands-on experience with Google Analytics, Tag Manager, SEO/SEM tools, and Meta Ads Manager.
• Familiarity with CMS platforms (e.g., WordPress, Drupal) and basic HTML/CSS is an advantage.
• Strong analytical and technical problem-solving skills.
• Good communication skills and the ability to work cross-functionally.
• Passion for leveraging digital tools to support social good and humanitarian causes.

CORE COMPETENCIES

• Digital Fluency: Understands online platforms, tools, and trends.
• Analytical Thinking: Uses data insights to guide improvements.
• Collaboration: Works well across teams and with vendors.
• Accountability: Takes ownership of assigned tasks and deliverables.
• Adaptability: Responds positively to evolving technologies.
• Innovation: Brings fresh ideas to enhance engagement and impact.

PERFORMANCE INDICATORS

• Quality, uptime, and accuracy of digital platforms.
• Timeliness and effectiveness of campaign execution and reporting.
• Improvement in engagement, conversion, and ROI metrics.
• Collaboration feedback from internal teams and partners.
• Contribution to digital optimization and innovation initiatives.

The Data Management Executive supports the transformation of raw and fragmented data into structured, reliable, and analysis-ready information for organizational use.

This role focuses on building and maintaining data pipelines, supporting data requests, and improving dashboards to enable timely, accurate insights for management and ELT decision-making.

Working closely with the Data Management Manager and stakeholders, the executive contributes to scalable, secure, and high-quality data systems that strengthen organizational reporting and performance.

KEY RESPONSIBILITIES

Data Pipeline Development & Management

• Analyze, design, and build ETL/ELT processes for small to medium-scale projects under guidance from senior team members.
• Maintain and optimize existing data pipelines to improve performance, scalability, and reliability.
• Support the monitoring of data workflows and assist in troubleshooting issues to ensure smooth data operations.
• Document data architecture, workflows, and technical processes for continuity and improvement.

Data Analysis & Reporting Support

• Develop SQL queries and perform data analysis to support reporting and operational requirements.
• Support the preparation and enhancement of dashboards and reports for business users and management.
• Translate raw data into structured and usable formats for analysis and decision-making.
• Work with stakeholders to clarify reporting needs and deliver timely data solutions.

Data Quality & Optimization

• Perform data profiling, cleansing, and validation to ensure data accuracy and consistency.
• Identify data gaps, inconsistencies, and process bottlenecks, and recommend improvements.
• Support initiatives to improve data structure, standardization, and usability across systems.
• Contribute to continuous improvement of data processes and workflows.

Data Governance & Compliance

• Support data governance initiatives and ensure adherence to data management standards and policies.
• Maintain proper documentation of ETL processes, data flows, and reporting logic.
• Ensure data security, confidentiality, and integrity in handling organizational information.
• Assist in implementing best practices in data management and reporting.

Collaboration & Stakeholder Support

• Work closely with the Data Management Manager, IT, and business teams to understand data requirements.
• Provide support in resolving data requests and system enhancements.
• Contribute to cross-functional data initiatives that strengthen organizational reporting and decision-making.
• Demonstrate teamwork, accountability, and responsiveness in delivering data solutions.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline.
• 2–3 years of experience in ETL development, data integration, or data engineering. Fresh graduates with relevant skills are encouraged to apply.
• Working knowledge of data visualization tools (e.g., Power BI or similar platforms).
• Hands-on experience with database queries (MSSQL, including DDL and DML).
• Knowledge of Python or other programming languages is an added advantage.
• Strong analytical and problem-solving skills with attention to detail.
• Fast learner, able to work independently with guidance and contribute effectively as part of a team.
• Good communication skills in English and Chinese (written and spoken).
• Strong interest in Data Analytics and Data Science.

CORE COMPETENCIES

• Analytical Thinking: Interprets data requirements, analyses datasets, and provides structured solutions.
• Technical Acumen: Applies knowledge of data pipelines, databases, and scripting to support data integration and reporting.
• Data Optimization: Improves data accuracy, structure, and usability to support analysis and decision-making.
• Collaboration: Works effectively with stakeholders across departments to deliver data solutions.
• Accountability: Takes ownership of deliverables, timelines, and data quality under guidance of the Data Manager.
• Innovation & Learning: Continuously builds knowledge of new tools, technologies, and data practices.

PERFORMANCE INDICATORS

• Accuracy, timeliness, and user satisfaction in fulfilling data requests and dashboard enhancements.
• Efficiency and effectiveness of scripts, queries, and data pipelines.
• Quality, reliability, and usability of reports and dashboards produced.
• Contribution to organization-wide data transformation and increased use of data for decision-making.
• Compliance with data governance standards and proper documentation practices.
• Continuous process improvement and optimization of data workflows.

The Creative Content Designer is responsible for producing compelling visual and content that strengthens World Vision Malaysia’s brand presence and storytelling. This role supports digital engagement, campaign promotions, and organisational communications by creating high-quality designs and visual assets that inspire supporters to take action and contribute to positive change.

KEY RESPONSIBILITIES

1. Content & Visual Design

• Design visual content across digital platforms (social media, email campaigns, website, and promotional materials) aligned with World Vision’s brand identity and enhances audience engagement
• Create ad creative for digital advertising platforms (Google Ads, Meta Ads) optimised for performance and conversions.
• Create multimedia content including graphics, animations, and short-form videos with editing capabilities (trimming, text overlays, transitions, captions, and background music)

2. Creative Collaboration

• Work with marketing, digital, and cross-functional teams to translate campaign concepts into effective visual outputs.
• Present design concepts clearly to stakeholders and incorporate feedback efficiently.
• Support creative brainstorming for major campaigns, events, and digital initiatives.
• Work with external partners including creative agencies and freelancers to support larger campaign initiatives.

3. Trend Research & Innovation

• Stay updated with current design and digital storytelling trends to keep visual content fresh and engaging.
• Recommend creative approaches to enhance supporter experience and campaign performance.

4. Quality & Brand Consistency

• Maintain a high level of attention to detail and uphold strong aesthetic standards.
• Ensure all visual content is aligned with brand guidelines, messaging tone, and organisational values.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Digital Design, Graphic Design, Media Production, or a related field.
• Minimum 2 years of professional experience in content creation, digital design, or video production.
• Proficiency in Adobe Creative Suite (Premiere Pro, After Effects, Photoshop and Illustrator) or equivalent tools.
• Ability to shoot and film; familiarity with social media content formats is an added advantage.
• Bilingual proficiency in English and Mandarin preferred.
• Strong communication skills and ability to clearly articulate creative ideas.

CORE COMPETENCIES

• Creative Storytelling: Ability to turn ideas into compelling visual narratives.
• Technical Proficiency: Skilled in design and video production tools.
• Collaboration: Works effectively with cross-functional teams.
• Attention to Detail: Ensures polished, high-quality output.
• Adaptability: Able to adjust designs based on feedback and changing needs.
• Innovation: Continuously explores new trends and ideas to enhance content.

PERFORMANCE INDICATORS

• Quality, creativity, and consistency of visual and video outputs.
• Timeliness and effectiveness of deliverables across campaigns and digital channels.
• Engagement performance of content on social and digital platforms.
• Stakeholder satisfaction with creative work and responsiveness to feedback.
• Adherence to brand guidelines and messaging tone.

Talent & Learning

The P&C Senior Executive, Talent & Learning plays a vital role in driving World Vision Malaysia’s talent management and learning agenda to support organizational growth, performance excellence, and staff development.

This role focuses on coordinating end-to-end talent acquisition and development processes, ensuring the right people are hired, nurtured, and equipped to contribute effectively to the organization’s mission. It involves designing and implementing learning programs, supporting performance management processes, and fostering a culture of continuous learning and capability growth aligned with World Vision’s values and strategic priorities.

KEY RESPONSIBILITIES

1. Talent Acquisition & Onboarding

• Coordinate and manage end-to-end recruitment processes, including job posting, candidate sourcing, screening, interviews, and offer management.
• Partner with hiring managers to understand workforce needs and talent requirements aligned with organizational goals.
• Develop creative sourcing strategies and build talent pipelines for key and future roles.
• Manage onboarding and orientation programs to ensure a smooth transition and strong engagement of new hires.
• Maintain recruitment records, dashboards, and performance metrics to improve efficiency and candidate experience.

2. Learning & Development (L&D)

• Support the design and implementation of organization-wide training plans that address individual, departmental, and organizational needs.
• Coordinate and manage all learning-related administration such as training calendars, attendance tracking, evaluation forms, and reporting.
• Research and identify suitable external training partners and programs; coordinate with vendors and trainers for customized content.
• Assist in planning and executing leadership development, functional upskilling, and values-based learning programs.
• Evaluate training effectiveness and track learning impact through post-program follow-up and reporting.

3. Performance & Talent Management

• Support the execution of the performance management cycle, including goal setting, mid-year reviews, and year-end evaluations.
• Ensure job descriptions, competencies, and performance standards are updated and aligned with WVM’s framework.
• Assist in the implementation of the Job Level & Competency Framework and facilitate training for managers on performance evaluation practices.
• Support data collection and analysis for talent calibration, succession planning, and workforce planning.
• Maintain performance-related documentation and ensure confidentiality and compliance with P&C policies.

4. Talent Development Initiatives

• Contribute to the development of engagement and recognition initiatives that build staff motivation and retention.
• Partner with leadership to identify high-potential staff and coordinate development plans for career growth.
• Promote cross-departmental learning and mentoring programs that align with WVM’s culture of collaboration and growth.

5. Spiritual Nurturing & Organizational Culture

• Encourage and model spiritual growth through daily interactions and organizational activities that reflect World Vision’s Christian ethos.
• Support initiatives that integrate faith, purpose, and professional excellence in the workplace.
• Promote a culture of care, unity, and service within the team and across departments.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Human Resource Management, Psychology, Business Administration, or related discipline.
• Minimum 3–5 years of experience in HR, with exposure to both recruitment and learning & development.
• Experience in performance management and talent development preferred.
• Excellent communication, interpersonal, and coordination skills.
• Strong organizational skills with attention to detail and follow-through.
• Proficient in Microsoft Office and HR information systems.
• Good command of written and spoken English (Mandarin proficiency is an advantage).
• Strong commitment to World Vision’s Christian mission, vision, and values.

CORE COMPETENCIES

• Talent & Learning Agility: Understands and applies HR practices to build organizational capability.
• Communication & Collaboration: Works effectively across functions and with stakeholders at all levels.
• Planning & Organization: Manages multiple projects efficiently with accuracy and timeliness.
• Analytical Thinking: Uses data and insights to support decisions and continuous improvement.
• Adaptability: Responds positively to evolving priorities and organizational needs.
• Values-Driven Leadership: Embodies humility, compassion, and integrity in all work.

PERFORMANCE INDICATORS

• Timeliness and quality of recruitment and onboarding processes.
• Successful implementation of training plans and learning activities.
• Staff participation and feedback on learning initiatives.
• Accuracy and compliance in performance management documentation.
• Collaboration effectiveness and contribution to P&C strategic goals.
• Demonstrated alignment with WVM’s values and spiritual culture.

Open Level - (Executive / Senior Executive / Assistant Manager)

The IT & Business Analyst provides analytical and technical support to enhance organizational efficiency through system improvement, process automation, and data integration.

This role serves as the bridge between business needs and technology solutions, supporting departments such as Marketing, Finance, and People & Culture in optimizing workflows and digital systems. The position contributes to the design, testing, and maintenance of business systems that enable better decision-making and operational performance.

The final designation (Executive, Senior Executive, or Assistant Manager) will depend on the candidate’s experience, technical expertise, and leadership readiness.

KEY RESPONSIBILITIES

1. Systems Management & Support

• Manage, maintain, and support key business systems (CRM, HRIS, Finance tools, and donor management platforms).
• Troubleshoot technical issues and coordinate resolution with vendors and internal teams.
• Support integration between internal systems and digital platforms (e.g., website donation portals, marketing tools).
• Ensure data integrity, security, and compliance with IT and organizational policies.

2. Business Process Analysis

• Collaborate with department leads to understand business requirements and identify opportunities for system improvements.
• Map workflows and recommend digital or process enhancements for greater efficiency.
• Document business processes, user requirements, and change requests in a structured and clear manner.

3. Data Reporting & Analytics

• Support the creation of data dashboards and reports to inform decision-making.
• Extract and analyze data from multiple systems to identify trends, gaps, and improvement opportunities.
• Ensure data accuracy and consistency across systems through regular audits.

4. System Enhancement & Implementation

• Participate in the planning and testing of system upgrades, new feature rollouts, and process automation initiatives.
• Collaborate with external vendors and IT teams during software implementation projects.
• Train end-users and prepare user guides or SOPs to support smooth adoption of new systems.

5. Collaboration & Continuous Improvement

• Work closely with Digital, Finance, and P&C teams to ensure systems are aligned to organizational objectives.
• Recommend innovative technology solutions that enhance productivity and reporting accuracy.
• Support the organization’s digital transformation roadmap.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Information Systems, Computer Science, Business Analytics, or related field.
• Minimum 3–6 years of experience in IT, business analysis, or system administration.
• Strong knowledge of database management, CRM systems, and reporting tools (e.g., Power BI, Tableau, Excel).
• Experience with process documentation, project coordination, and stakeholder communication.
• Technical proficiency with APIs, data flows, and integrations is an advantage.
• Excellent analytical and problem-solving abilities.
• Good command of English and strong interpersonal skills for cross-departmental collaboration.

CORE COMPETENCIES

• Analytical Thinking: Identifies problems, interprets data, and recommends effective solutions.
• Technical Acumen: Understands systems architecture and integration.
• Process Improvement: Continuously seeks efficiency and automation opportunities.
• Collaboration: Builds effective working relationships across functions.
• Accountability: Takes ownership of assigned deliverables and deadlines.
• Innovation & Learning: Keeps abreast of emerging technology trends.

PERFORMACE INDICATORS

• Accuracy, functionality, and user satisfaction of business systems.
• Timeliness and quality of technical support and issue resolution.
• Effectiveness of process improvement and system integration projects.
• Quality and insightfulness of data reporting and dashboards.
• Contribution to organization-wide digital transformation and operational efficiency.

The Finance Executive supports World Vision Malaysia’s financial integrity and operational efficiency by ensuring accurate processing of financial transactions and maintaining proper financial records. This role supports staff claims, vendor invoice processing, bank reconciliations, and general ledger activities. It is suitable for fresh graduates or individuals with up to two (2) years of experience who are building a strong foundation in finance.

KEY RESPONSIBILITIES

Financial Processing & Compliance

• Process staff claims and vendor invoices in accordance with internal policies and approval procedures.
• Ensure all financial documentation is properly verified, accurate, and complete.
• Maintain clear and organized audit trails for all transactions.

Bank Reconciliation

• Perform monthly bank reconciliations for assigned accounts.
• Identify discrepancies and follow up promptly to ensure timely resolution.
• Maintain accurate bank records in line with internal controls.

General Ledger Support

• Assist in preparing and posting journal entries.
• Support monthly closing activities to ensure timely and accurate reporting.
• Maintain proper filing and documentation of GL-related records.

Operational Support

• Assist with routine finance administrative tasks.
• Provide support to the Finance & Administration team as needed.
• Participate in continuous improvement of financial processes to enhance efficiency.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Fresh graduate to two (2) years of working experience.
• Basic understanding of accounting standards and bookkeeping principles.
• Proficient in Microsoft Excel and familiar with accounting systems.
• Good command of written and spoken English.
• Strong attention to detail and ability to meet processing deadlines.

CORE COMPETENCIES

• Stewardship & Accountability: Ensures responsible and accurate handling of financial transactions.
• Integrity: Upholds confidentiality and demonstrates consistency in compliance.
• Attention to Detail: Maintains accuracy in financial processing and documentation.
• Collaboration: Works effectively with internal teams and stakeholders.
• Willingness to Learn: Demonstrates initiative in improving financial knowledge and skills.

PERFORMANCE INDICATORS

• Processes financial transactions accurately and within required timelines.
• Ensures full compliance with policies, SOPs, and documentation standards.
• Maintains accurate, complete, and up‑to‑date financial records.
• Provides reliable operational support and contributes to process efficiency.
• Communicates effectively, collaborates well, and maintains professionalism.

Open Level - (Senior Executive / Assistant Manager)

The Executive Affairs role provides high-level administrative, governance, and strategic support to the Chief Executive Officer (CEO) and the Board of Trustees.

This position ensures smooth coordination of board and leadership meetings, maintains effective communication between the CEO, Executive Leadership Team, and global partners, and supports the tracking of strategic priorities and organizational initiatives. The role demands professionalism, confidentiality, and strong organizational skills to ensure that the Executive Office operates efficiently and effectively in alignment with World Vision Malaysia’s mission and values.

The final designation (Senior Executive / Assistant Manager) will depend on the candidate’s experience, leadership capability, and performance during the selection process.

KEY RESPONSIBILITIES

1. Board & Leadership Support

• Serve as the primary liaison between the organization and the Board of Trustees, ensuring professional and timely communication.
• Plan and coordinate all Board and Executive Leadership meetings, including agenda development, document preparation, logistics (venue, hospitality, technology setup), and minute-taking.
• Draft and distribute accurate, high-quality minutes for Board and Executive Leadership meetings, ensuring clarity on decisions and next steps.
• Track action items and follow up with relevant departments to ensure progress on resolutions and Board-mandated initiatives.
• Manage Board travel arrangements, including flights, accommodations, itineraries, and reimbursements.

2. CEO Support

• Manage and maintain the CEO’s calendar, prioritizing meetings, appointments, and engagements with both internal and external stakeholders.
• Coordinate domestic and international travel for the CEO, including flight bookings, accommodations, ground transport, visa applications, and expense reconciliations.
• Prepare briefing notes, meeting decks, and talking points to support the CEO’s engagements, speeches, and external representation.
• Assist in maintaining strong relationships with global and regional World Vision offices, donors, and mission-aligned leaders.
• Support the CEO in managing confidential correspondence and sensitive documents with discretion and professionalism.

3. Strategic Planning & Progress Tracking

• Assist the CEO in tracking organizational strategic priorities, ensuring that key performance targets and milestones are achieved.
• Work closely with departmental leads to gather updates and monitor the implementation of Board and Executive Leadership decisions.
• Maintain a consolidated overview of key deliverables, dashboards, and progress reports.
• Support documentation and preparation for strategic reviews, retreats, or leadership planning sessions.

4. Executive Office Operations

• Provide administrative support to selected executive leaders or visiting international executives, including travel coordination, documentation, and meeting support.
• Ensure the Executive Office’s systems and records (digital and physical) are organized and up-to-date.
• Manage vendor relations and logistics for events hosted by the Executive Office.
• Uphold the highest level of confidentiality, professionalism, and organizational representation in all internal and external engagements.

5. Organizational Collaboration & Culture

• Collaborate closely with the Executive Leadership, P&C, and Communications in preparing key organizational communications, speeches, and announcements.
• Support the coordination of leadership and Board retreats, regional visits, and donor meetings.
• Contribute to building a culture of excellence, unity, and accountability within the Executive Office and across departments.
• Model World Vision’s Christian values through integrity, humility, and service in all professional interactions.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Business Administration, Communications, Management, or related discipline.
• Minimum 5 years of experience in executive support, governance, or organizational coordination; experience with C-suite or Board engagement preferred.
• Excellent communication, writing, and presentation skills.
• Strong organizational and multitasking abilities with a high degree of attention to detail.
• Proven discretion in managing sensitive and confidential matters.
• Proficient in Microsoft Office Suite and virtual meeting platforms (e.g., Zoom, Teams).
• Familiarity with nonprofit governance and international coordination is an advantage.

CORE COMPETENCIES

• Executive Support Excellence: Anticipates needs, plans proactively, and ensures accuracy in every deliverable.
• Governance & Coordination: Manages Board and leadership processes with professionalism and precision.
• Communication & Diplomacy: Communicates effectively with diverse stakeholders at all levels.
• Strategic Awareness: Understands organizational priorities and aligns support to leadership goals.
• Confidentiality & Integrity: Exercises sound judgment in handling sensitive information.
• Values-Driven Collaboration: Demonstrates humility, grace, and teamwork in service to the mission.

PERFORMANCE INDICATORS

• Timeliness and quality of Board papers, meeting minutes, and CEO support deliverables.
• Efficiency of executive office coordination and communication flow.
• Responsiveness and reliability in managing confidential matters.
• Stakeholder satisfaction (Board, CEO, Executive Leadership Team).
• Contribution to overall alignment and progress of organizational priorities.
• Professional representation of WVM’s mission and Christian values in all engagements.