Careers

Open Level - (Manager / Senior Manager / Head of Marketing / Chief Marketing Officer)

This leadership role drives the strategic direction, innovation, and execution of all marketing and resource development efforts at World Vision Malaysia.

Responsible for shaping the organization’s public image, brand engagement, and fundraising performance, the incumbent leads cross-functional teams to deliver inspiring campaigns, sustainable partnerships, and measurable impact.

The role provides strategic oversight across Marketing Campaigns, Corporate Engagement, Digital Communications, Fundraising Channels, and Volunteer Relations, ensuring alignment with World Vision Malaysia’s mission, vision, and financial goals.

The final designation (Manager / Senior Manager / Head / CMO) will be determined based on the candidate’s experience, leadership capability, and demonstrated performance during the selection process.

KEY RESPONSIBILITIES

1. Strategic Leadership & Planning

• Lead the strategic planning and execution of marketing and fundraising initiatives to achieve annual income and sponsorship targets (Child Sponsorship and Private Non-Sponsorship).
• Develop integrated marketing plans that unify brand awareness, donor acquisition, retention, and engagement.
• Oversee annual campaign and event calendars, ensuring effective coordination across departments.
• Provide leadership direction for online and offline fundraising channels, ensuring consistent growth and innovation.
• Develop mid- to long-term marketing and fundraising strategies aligned with WVM’s national strategy and global partnership goals.

2. Brand & Marketing

• Strengthen WVM’s brand position and visibility through impactful storytelling, data-driven marketing, and content innovation.
• Lead the development of creative campaigns that translate complex social issues into compelling narratives.
• Ensure brand consistency across all touchpoints such as digital, media, corporate, and public-facing engagement.
• Oversee digital transformation in marketing, including data analytics, CRM-driven engagement, and performance-based campaigns.

3. Corporate Relations & Strategic Partnerships

• Oversee corporate engagement, CSR partnerships, and major donor relations to drive strategic growth.
• Build and sustain partnerships with corporations, media, influencers, and high-net-worth individuals to enhance fundraising reach.
• Lead proposal development, sponsorship negotiations, and partnership reporting to ensure long-term collaboration and donor satisfaction.
• Provide strategic input into global and regional collaborations with World Vision International offices.

4. Channel & Campaign Performance

• Direct and optimize all fundraising channels, including Face-to-Face (F2F), Digital, and Events, ensuring each contributes effectively to overall targets.
• Review and refine acquisition strategies to maximize ROI and donor lifetime value.
• Evaluate campaign performance and lead post-campaign learning for continuous improvement.
• Ensure effective resource allocation and oversee the department’s budget planning and utilization.

5. People Leadership & Capability Development

• Lead, inspire, and develop the Marketing & Resource Development team, fostering collaboration, accountability, and innovation.
• Provide mentorship to departmental heads (e.g., Campaigns, Corporate Engagement, Digital, and Volunteer Management).
• Identify talent and skill gaps and recommend training and development initiatives to strengthen departmental capacity.
• Create a high-performance culture that aligns with World Vision’s mission and values.
• Provide spiritual nurturing and guidance to help team members grow in their faith and align their work with World Vision’s Christian mission and values.
• Model servant leadership that reflects humility, compassion, and integrity in all professional and interpersonal dealings.

6. Collaboration & Organizational Alignment

• Work closely with the CEO and Executive Leadership Team to ensure strategic alignment of marketing goals with organizational priorities.
• Collaborate with Finance, Programmes, and Communications teams to ensure transparency, accountability, and integrated donor messaging.
• Represent WVM in media, partner, and donor engagements; act as spokesperson when required.
• Foster unity between marketing, field programmes, and supporter engagement teams for cohesive storytelling and reporting.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s or Master’s degree in Marketing, Business, Communications, or related field.
• Minimum 8–15 years of progressive leadership experience in marketing, fundraising, or brand management (preferably in consumer, NGO, or social enterprise sectors).
• Proven success in strategic marketing leadership, integrated campaign management, and corporate partnership development.
• Strong financial acumen with experience in budgeting, performance tracking, and data-driven decision-making.
• Demonstrated ability to lead cross-functional teams and deliver results in dynamic environments.
• Excellent interpersonal, communication, and presentation skills
• Passionate about humanitarian causes and aligned with World Vision’s faith-based mission.

CORE COMPETENCIES

• Strategic Visioning: Translates mission into clear marketing and fundraising strategies.
• Leadership Excellence: Inspires teams and builds capacity to achieve ambitious goals.
• Brand Stewardship: Upholds WVM’s reputation and voice across channels and audiences.
• Business & Financial Acumen: Ensures sustainable revenue and effective resource allocation.
• Innovation & Agility: Introduces creative approaches in an evolving marketing landscape.
• Collaboration & Influence: Engages effectively with internal and external stakeholders.
• Results Orientation: Focused on measurable outcomes, growth, and donor satisfaction.

PERFORMANCE INDICATORS

• Achievement of total fundraising income and sponsorship targets (Child Sponsorship & Private Non-Sponsorship).
• Growth of supporter base and corporate partnership portfolio.
• Strength and consistency of brand and public engagement.
• Campaign ROI, donor retention, and channel performance improvement.
• Team performance, leadership effectiveness, and cross-departmental collaboration.
• Innovation in digital and partnership-driven fundraising initiatives.

Open Level - (Executive / Senior Executive)

This role supports the planning, coordination, and execution of marketing campaigns that raise awareness, drive engagement, and promote World Vision Malaysia’s mission to improve the lives of children and communities in need.

The position works across digital, on-ground, and partnership channels to deliver impactful campaigns that inspire public participation and fundraising support. The final designation (Executive or Senior Executive) will depend on the candidate’s experience, capability, and performance during the selection process.

KEY RESPONSIBILITIES

1. Campaign Planning & Coordination

• Assist in developing and implementing integrated marketing campaigns aligned with organizational priorities and fundraising goals.
• Participate in brainstorming and planning sessions, contributing creative and data-driven ideas.
• Coordinate cross-team collaboration between Communications, Digital, and Fundraising units to ensure timely campaign rollout.
• Prepare campaign briefs, schedules, and supporting documentation.

2. Campaign Execution

• Manage or co-manage assigned campaigns from planning to execution, including creative development, partner coordination, and performance tracking.
• Support production of campaign materials (digital, social media, print, and on-ground collaterals).
• Ensure brand consistency across all communication and engagement platforms.
• Liaise with agencies, vendors, and internal stakeholders to deliver campaigns effectively.

3. Market Research & Analysis

• Conduct market and audience research to identify trends, engagement opportunities, and supporter preferences.
• Monitor campaign performance metrics and compile reports with insights and recommendations for improvement.
• Track budget utilization and provide input on cost-effectiveness and ROI.

4. Events & Public Engagement

• Support the planning and execution of events such as roadshows, awareness campaigns, workshops, and corporate collaborations.
• Coordinate logistics, vendor management, and on-site support.
• Deliver presentations or engagement sessions to public or private groups to communicate campaign goals.

5. Collaboration & Administrative Support

• Work closely with internal teams to ensure marketing efforts are aligned with organizational branding and impact messaging.
• Maintain accurate documentation and campaign archives for future reference.
• Provide assistance to colleagues or interns, fostering teamwork and accountability.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Marketing, Communications, Public Relations, or a related discipline.
• Minimum 1–5 years of relevant working experience, depending on level of entry.
• Candidates with less experience may be considered for Executive level.
• Candidates with proven project ownership and campaign management experience may be considered for Senior Executive level.
• Demonstrated experience in executing marketing campaigns or managing events.
• Excellent communication and presentation skills.
• Proficient in written and spoken English and Mandarin.
• Strong organizational skills and the ability to multitask in a dynamic environment.
• Creative thinker with attention to detail and results orientation.

CORE COMPETENCIES

• Campaign Management: Executes marketing initiatives effectively and on schedule.
• Creativity & Storytelling: Generates engaging and meaningful content ideas.
• Analytical Thinking: Uses data and insights to drive improvements.
• Collaboration: Works well across functions and with external stakeholders.
• Adaptability: Responds positively to change and fast-paced environments.
• Accountability: Demonstrates ownership and reliability in deliverables.

PERFORMANCE INDICATORS

• Successful delivery of assigned campaigns (quality, timeliness, and reach).
• Achievement of campaign engagement or fundraising KPIs.
• Quality and consistency of content and communication materials.
• Feedback from internal teams, partners, and external stakeholders.
• Contribution to team learning, innovation, and continuous improvement.

Open Level - (Assistant Manager / Senior Executive)

This role is responsible for developing and strengthening strategic partnerships with corporations, major donors, and other high-value partners to drive fundraising growth and CSR collaboration for World Vision Malaysia.

The position plays a vital role in identifying opportunities, securing partnerships, and ensuring quality relationship management to advance World Vision’s mission of improving the lives of children and communities in need. The final designation (Assistant Manager or Senior Executive) will depend on the candidate’s level of experience, leadership capability, and performance during the selection process.

KEY RESPONSIBILITIES

1. Corporate Partnership Development

• Build, manage, and grow strong relationships with corporate donors, foundations, and strategic partners.
• Identify, research, and engage potential partners with shared values and CSR priorities aligned to World Vision’s work.
• Develop persuasive partnership proposals, sponsorship decks, and presentations to secure collaboration opportunities.
• Maintain consistent engagement through impact reporting, appreciation initiatives, and stewardship plans.

2. Fundraising Strategy & Channel Management

• Support the development and execution of annual fundraising strategies to achieve corporate revenue and engagement targets.
• Lead or coordinate direct fundraising channels, including Face-to-Face (F2F), Telemarketing, and Roadshows ensuring performance and brand consistency.
• Manage fundraising events and campaigns, from planning and budgeting to execution and performance evaluation.
• Work with agencies and vendors to optimize results and ensure high-quality implementation of campaigns and events.

3. Proposal Development & Presentation

• Prepare and deliver professional presentations and partnership pitches to potential sponsors or donors.
• Collaborate with internal teams to gather programme insights and impact stories to strengthen proposals.
• Represent World Vision Malaysia in CSR-related events, networking sessions, and external meetings to enhance organizational visibility.

4. Relationship Management & Reporting

• Ensure donor satisfaction through proactive communication, reporting, and recognition.
• Track partnership outcomes, campaign performance, and donor feedback to guide continuous improvement.
• Maintain up-to-date partner and donor records in CRM systems, ensuring data accuracy and confidentiality.

5. Collaboration & Team Support

• Work closely with internal teams, including Digital, Communications, and Programmes to align partnership activities with organizational priorities.
• Provide input into corporate engagement campaigns and contribute to cross-functional initiatives that enhance fundraising impact.
• Support junior staff or interns as needed, promoting teamwork and accountability.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Business, Marketing, Communications, Public Relations, or related discipline.
• Minimum 3–6 years of relevant experience in corporate fundraising, sales, business development, or CSR partnership management.
• Strong experience in proposal development, stakeholder engagement, and campaign execution.
• Excellent communication and presentation skills with proficiency in English and Mandarin.
• Strong negotiation, analytical, and relationship management skills.
• Results-oriented, self-motivated, and passionate about social impact.
• Able to multitask, manage multiple projects, and work both independently and collaboratively.

CORE COMPETENCIES

• Strategic Relationship Building: Builds and maintains strong, trust-based partnerships.
• Business & Fundraising Acumen: Understands CSR drivers and corporate motivations.
• Execution Excellence: Delivers partnership outcomes effectively and on time.
• Communication & Influence: Engages with clarity and professionalism.
• Results Orientation: Focused on achieving measurable fundraising growth.
• Innovation & Agility: Adapts to changing priorities and market opportunities.

PERFORMANCE INDICATORS

• Growth in number and value of corporate partnerships and CSR collaborations.
• Achievement of fundraising targets through direct channels (F2F, Telemarketing, Roadshows).
• Partner satisfaction and retention rates.
• Timeliness and quality of proposals, reports, and presentations.
• Collaboration effectiveness and contribution to team goals.

Chinese Copywriting

This role is responsible is responsible for developing and producing engaging, clear and interesting copywriting for a variety of channels; to brainstorm ideas, create concepts and develop messaging according to different communication goals.

KEY RESPONSIBILITIES

1. Content Creation & Copywriting

• Develop, write, and translate creative content in Chinese for various platforms including websites, newsletters, brochures, campaign materials, videos, and social media.
• Craft persuasive and emotionally resonant stories that inspire engagement and donor action while aligning with World Vision’s tone and values.
• Produce accurate and high-quality copy that meets project objectives, deadlines, and audience expectations.
• Collaborate with internal stakeholders to ensure messaging reflects organizational goals and brand direction.

2. Translation, Editing & Quality Control

• Translate key content between English and Chinese to ensure language accuracy and cultural relevance.
• Proofread and edit all written materials to maintain consistency, clarity, and adherence to WVM’s editorial and brand standards.
• Support quality assurance for Chinese-language materials across departments and campaigns.

3. Creative Collaboration & Campaign Support

• Work collaboratively with designers, marketing and project owners to conceptualize and execute integrated communication plans.
• Contribute ideas for new storytelling formats, campaign slogans, and content themes.
• Provide Chinese copywriting support for key campaigns, donor communications, press materials, and corporate engagement collaterals.

4. Digital & Social Media Communications

• Adapt and optimize copy for digital platforms including website articles, social media posts, eDMs, and video scripts.
• Support digital engagement efforts by ensuring Chinese-language content is engaging, timely, and relevant to online audiences.
• Monitor public sentiment and engagement trends to refine content strategies.

5. Research, Trends & Learning

• Stay current with creative, social media, and communication trends within both commercial and non-profit sectors.
• Contribute to creative brainstorming sessions for campaigns and brand storytelling.
• Support continual improvement by exploring new ways to tell powerful stories that connect audiences with World Vision’s impact.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Marketing, Mass Communications, Journalism, Chinese Language, or related field.
• Minimum 2–5 years of experience in copywriting, editorial work, or communications.
• Excellent writing, editing, and proofreading skills in Chinese, with ability to translate from English.
• Strong understanding of digital content trends and storytelling for different platforms.
• Meticulous attention to detail, able to manage multiple projects under tight deadlines.
• Bilingual proficiency in Chinese and English required.
• Passion for creative storytelling that drives awareness and positive social change.
• Familiarity with non-profit or humanitarian communication is an advantage.

CORE COMPETENCIES

• Storytelling & Creativity: Transforms insights into inspiring narratives.
• Cultural Sensitivity: Writes with awareness of local and global audiences.
• Collaboration: Works effectively across teams to deliver shared outcomes.
• Language Mastery: Demonstrates accuracy and fluency in written Chinese.
• Adaptability: Handles multiple priorities and adjusts quickly to project changes.
• Accountability: Takes ownership of deliverables with integrity and professionalism.

PERFORMANCE INDICATORS

• Quality, clarity, and impact of Chinese-language content produced.
• Timeliness of deliverables and responsiveness to project needs.
• Consistency of messaging with WV’s brand and communication standards.
• Collaboration effectiveness with Marketing, Digital, and Programme teams.
• Contribution to improved audience engagement and donor conversion metrics.

Talent & Learning

The P&C Senior Executive, Talent & Learning plays a vital role in driving World Vision Malaysia’s talent management and learning agenda to support organizational growth, performance excellence, and staff development.

This role focuses on coordinating end-to-end talent acquisition and development processes, ensuring the right people are hired, nurtured, and equipped to contribute effectively to the organization’s mission. It involves designing and implementing learning programs, supporting performance management processes, and fostering a culture of continuous learning and capability growth aligned with World Vision’s values and strategic priorities.

KEY RESPONSIBILITIES

1. Talent Acquisition & Onboarding

• Coordinate and manage end-to-end recruitment processes, including job posting, candidate sourcing, screening, interviews, and offer management.
• Partner with hiring managers to understand workforce needs and talent requirements aligned with organizational goals.
• Develop creative sourcing strategies and build talent pipelines for key and future roles.
• Manage onboarding and orientation programs to ensure a smooth transition and strong engagement of new hires.
• Maintain recruitment records, dashboards, and performance metrics to improve efficiency and candidate experience.

2. Learning & Development (L&D)

• Support the design and implementation of organization-wide training plans that address individual, departmental, and organizational needs.
• Coordinate and manage all learning-related administration such as training calendars, attendance tracking, evaluation forms, and reporting.
• Research and identify suitable external training partners and programs; coordinate with vendors and trainers for customized content.
• Assist in planning and executing leadership development, functional upskilling, and values-based learning programs.
• Evaluate training effectiveness and track learning impact through post-program follow-up and reporting.

3. Performance & Talent Management

• Support the execution of the performance management cycle, including goal setting, mid-year reviews, and year-end evaluations.
• Ensure job descriptions, competencies, and performance standards are updated and aligned with WVM’s framework.
• Assist in the implementation of the Job Level & Competency Framework and facilitate training for managers on performance evaluation practices.
• Support data collection and analysis for talent calibration, succession planning, and workforce planning.
• Maintain performance-related documentation and ensure confidentiality and compliance with P&C policies.

4. Talent Development Initiatives

• Contribute to the development of engagement and recognition initiatives that build staff motivation and retention.
• Partner with leadership to identify high-potential staff and coordinate development plans for career growth.
• Promote cross-departmental learning and mentoring programs that align with WVM’s culture of collaboration and growth.

5. Spiritual Nurturing & Organizational Culture

• Encourage and model spiritual growth through daily interactions and organizational activities that reflect World Vision’s Christian ethos.
• Support initiatives that integrate faith, purpose, and professional excellence in the workplace.
• Promote a culture of care, unity, and service within the team and across departments.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Human Resource Management, Psychology, Business Administration, or related discipline.
• Minimum 3–5 years of experience in HR, with exposure to both recruitment and learning & development.
• Experience in performance management and talent development preferred.
• Excellent communication, interpersonal, and coordination skills.
• Strong organizational skills with attention to detail and follow-through.
• Proficient in Microsoft Office and HR information systems.
• Good command of written and spoken English (Mandarin proficiency is an advantage).
• Strong commitment to World Vision’s Christian mission, vision, and values.

CORE COMPETENCIES

• Talent & Learning Agility: Understands and applies HR practices to build organizational capability.
• Communication & Collaboration: Works effectively across functions and with stakeholders at all levels.
• Planning & Organization: Manages multiple projects efficiently with accuracy and timeliness.
• Analytical Thinking: Uses data and insights to support decisions and continuous improvement.
• Adaptability: Responds positively to evolving priorities and organizational needs.
• Values-Driven Leadership: Embodies humility, compassion, and integrity in all work.

PERFORMANCE INDICATORS

• Timeliness and quality of recruitment and onboarding processes.
• Successful implementation of training plans and learning activities.
• Staff participation and feedback on learning initiatives.
• Accuracy and compliance in performance management documentation.
• Collaboration effectiveness and contribution to P&C strategic goals.
• Demonstrated alignment with WVM’s values and spiritual culture.

Open Level - (Senior Executive / Assistant Manager)

The Executive Affairs role provides high-level administrative, governance, and strategic support to the Chief Executive Officer (CEO) and the Board of Trustees.

This position ensures smooth coordination of board and leadership meetings, maintains effective communication between the CEO, Executive Leadership Team, and global partners, and supports the tracking of strategic priorities and organizational initiatives. The role demands professionalism, confidentiality, and strong organizational skills to ensure that the Executive Office operates efficiently and effectively in alignment with World Vision Malaysia’s mission and values.

The final designation (Senior Executive / Assistant Manager) will depend on the candidate’s experience, leadership capability, and performance during the selection process.

KEY RESPONSIBILITIES

1. Board & Leadership Support

• Serve as the primary liaison between the organization and the Board of Trustees, ensuring professional and timely communication.
• Plan and coordinate all Board and Executive Leadership meetings, including agenda development, document preparation, logistics (venue, hospitality, technology setup), and minute-taking.
• Draft and distribute accurate, high-quality minutes for Board and Executive Leadership meetings, ensuring clarity on decisions and next steps.
• Track action items and follow up with relevant departments to ensure progress on resolutions and Board-mandated initiatives.
• Manage Board travel arrangements, including flights, accommodations, itineraries, and reimbursements.

2. CEO Support

• Manage and maintain the CEO’s calendar, prioritizing meetings, appointments, and engagements with both internal and external stakeholders.
• Coordinate domestic and international travel for the CEO, including flight bookings, accommodations, ground transport, visa applications, and expense reconciliations.
• Prepare briefing notes, meeting decks, and talking points to support the CEO’s engagements, speeches, and external representation.
• Assist in maintaining strong relationships with global and regional World Vision offices, donors, and mission-aligned leaders.
• Support the CEO in managing confidential correspondence and sensitive documents with discretion and professionalism.

3. Strategic Planning & Progress Tracking

• Assist the CEO in tracking organizational strategic priorities, ensuring that key performance targets and milestones are achieved.
• Work closely with departmental leads to gather updates and monitor the implementation of Board and Executive Leadership decisions.
• Maintain a consolidated overview of key deliverables, dashboards, and progress reports.
• Support documentation and preparation for strategic reviews, retreats, or leadership planning sessions.

4. Executive Office Operations

• Provide administrative support to selected executive leaders or visiting international executives, including travel coordination, documentation, and meeting support.
• Ensure the Executive Office’s systems and records (digital and physical) are organized and up-to-date.
• Manage vendor relations and logistics for events hosted by the Executive Office.
• Uphold the highest level of confidentiality, professionalism, and organizational representation in all internal and external engagements.

5. Organizational Collaboration & Culture

• Collaborate closely with the Executive Leadership, P&C, and Communications in preparing key organizational communications, speeches, and announcements.
• Support the coordination of leadership and Board retreats, regional visits, and donor meetings.
• Contribute to building a culture of excellence, unity, and accountability within the Executive Office and across departments.
• Model World Vision’s Christian values through integrity, humility, and service in all professional interactions.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Business Administration, Communications, Management, or related discipline.
• Minimum 5 years of experience in executive support, governance, or organizational coordination; experience with C-suite or Board engagement preferred.
• Excellent communication, writing, and presentation skills.
• Strong organizational and multitasking abilities with a high degree of attention to detail.
• Proven discretion in managing sensitive and confidential matters.
• Proficient in Microsoft Office Suite and virtual meeting platforms (e.g., Zoom, Teams).
• Familiarity with nonprofit governance and international coordination is an advantage.

CORE COMPETENCIES

• Executive Support Excellence: Anticipates needs, plans proactively, and ensures accuracy in every deliverable.
• Governance & Coordination: Manages Board and leadership processes with professionalism and precision.
• Communication & Diplomacy: Communicates effectively with diverse stakeholders at all levels.
• Strategic Awareness: Understands organizational priorities and aligns support to leadership goals.
• Confidentiality & Integrity: Exercises sound judgment in handling sensitive information.
• Values-Driven Collaboration: Demonstrates humility, grace, and teamwork in service to the mission.

PERFORMANCE INDICATORS

• Timeliness and quality of Board papers, meeting minutes, and CEO support deliverables.
• Efficiency of executive office coordination and communication flow.
• Responsiveness and reliability in managing confidential matters.
• Stakeholder satisfaction (Board, CEO, Executive Leadership Team).
• Contribution to overall alignment and progress of organizational priorities.
• Professional representation of WVM’s mission and Christian values in all engagements.

Open Level - (Executive / Senior Executive)

The Digital Specialist plays a critical role in strengthening World Vision Malaysia’s online presence, donor engagement, and digital performance.

This position supports the Digital Marketing Manager in managing digital platforms, campaigns, and analytics, ensuring that all digital touchpoints are optimized to deliver meaningful engagement, data accuracy, and measurable fundraising results.

The role combines creative and technical skills to maintain websites, monitor online campaigns, and coordinate with internal teams and external vendors to ensure smooth digital operations.

The final designation (Executive / Senior Executive) will depend on the candidate’s experience, leadership capability, and performance during the selection process.

KEY RESPONSIBILITIES

1. Website & Digital Platform Management

• Maintain and update content on WVM’s digital platforms such as website, campaign landing pages, and donation portals.
• Coordinate with the IT & Business Analyst and external vendors to ensure systems are functioning securely and efficiently.
• Support website optimization for user experience, mobile responsiveness, SEO, and accessibility.
• Track and troubleshoot web or integration issues, escalating technical matters appropriately.

2. Digital Campaign Execution

• Support the implementation of digital campaigns (search, display, social, and email).
• Manage ad trafficking, UTM tracking, tagging, and pixel setup for performance reporting.
• Collaborate with Communications and Campaign teams to publish creative content and track engagement performance.
• Coordinate digital assets for events, fundraising appeals, and storytelling initiatives.

3. Analytics & Reporting

• Monitor, analyze, and report on performance metrics using Google Analytics, Meta Business Suite, and Google Tag Manager.
• Prepare dashboards and insights on campaign outcomes, web traffic, and conversion trends.
• Provide recommendations for optimizing content and improving online conversions.
• Ensure data consistency and integrity across all digital platforms.

4. System & Vendor Coordination

• Work with vendors, agencies, and internal IT to ensure smooth integration between CRM, payment gateways, and marketing automation systems.
• Conduct periodic testing of donation forms, system updates, and new feature rollouts.
• Maintain accurate records and documentation for digital operations.

5. Collaboration & Innovation

• Collaborate with Marketing, Campaigns, Communications, Programmes and IT teams to deliver integrated online experiences.
• Stay updated with emerging digital trends, tools, and best practices for nonprofits.
• Contribute creative ideas to strengthen WVM’s digital engagement and supporter experience.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Digital Marketing, Information Technology, Computer Science, or a related field.
• Minimum 2–5 years of experience in digital marketing operations, analytics, or web management.
• Hands-on experience with Google Analytics, Tag Manager, SEO/SEM tools, and Meta Ads Manager.
• Familiarity with CMS platforms (e.g., WordPress, Drupal) and basic HTML/CSS is an advantage.
• Strong analytical and technical problem-solving skills.
• Good communication skills and the ability to work cross-functionally.
• Passion for leveraging digital tools to support social good and humanitarian causes.

CORE COMPETENCIES

• Digital Fluency: Understands online platforms, tools, and trends.
• Analytical Thinking: Uses data insights to guide improvements.
• Collaboration: Works well across teams and with vendors.
• Accountability: Takes ownership of assigned tasks and deliverables.
• Adaptability: Responds positively to evolving technologies.
• Innovation: Brings fresh ideas to enhance engagement and impact.

PERFORMANCE INDICATORS

• Quality, uptime, and accuracy of digital platforms.
• Timeliness and effectiveness of campaign execution and reporting.
• Improvement in engagement, conversion, and ROI metrics.
• Collaboration feedback from internal teams and partners.
• Contribution to digital optimization and innovation initiatives.

Open Level - (Executive / Senior Executive / Assistant Manager)

The IT & Business Analyst provides analytical and technical support to enhance organizational efficiency through system improvement, process automation, and data integration.

This role serves as the bridge between business needs and technology solutions, supporting departments such as Marketing, Finance, and People & Culture in optimizing workflows and digital systems. The position contributes to the design, testing, and maintenance of business systems that enable better decision-making and operational performance.

The final designation (Executive, Senior Executive, or Assistant Manager) will depend on the candidate’s experience, technical expertise, and leadership readiness.

KEY RESPONSIBILITIES

1. Systems Management & Support

• Manage, maintain, and support key business systems (CRM, HRIS, Finance tools, and donor management platforms).
• Troubleshoot technical issues and coordinate resolution with vendors and internal teams.
• Support integration between internal systems and digital platforms (e.g., website donation portals, marketing tools).
• Ensure data integrity, security, and compliance with IT and organizational policies.

2. Business Process Analysis

• Collaborate with department leads to understand business requirements and identify opportunities for system improvements.
• Map workflows and recommend digital or process enhancements for greater efficiency.
• Document business processes, user requirements, and change requests in a structured and clear manner.

3. Data Reporting & Analytics

• Support the creation of data dashboards and reports to inform decision-making.
• Extract and analyze data from multiple systems to identify trends, gaps, and improvement opportunities.
• Ensure data accuracy and consistency across systems through regular audits.

4. System Enhancement & Implementation

• Participate in the planning and testing of system upgrades, new feature rollouts, and process automation initiatives.
• Collaborate with external vendors and IT teams during software implementation projects.
• Train end-users and prepare user guides or SOPs to support smooth adoption of new systems.

5. Collaboration & Continuous Improvement

• Work closely with Digital, Finance, and P&C teams to ensure systems are aligned to organizational objectives.
• Recommend innovative technology solutions that enhance productivity and reporting accuracy.
• Support the organization’s digital transformation roadmap.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Information Systems, Computer Science, Business Analytics, or related field.
• Minimum 3–6 years of experience in IT, business analysis, or system administration.
• Strong knowledge of database management, CRM systems, and reporting tools (e.g., Power BI, Tableau, Excel).
• Experience with process documentation, project coordination, and stakeholder communication.
• Technical proficiency with APIs, data flows, and integrations is an advantage.
• Excellent analytical and problem-solving abilities.
• Good command of English and strong interpersonal skills for cross-departmental collaboration.

CORE COMPETENCIES

• Analytical Thinking: Identifies problems, interprets data, and recommends effective solutions.
• Technical Acumen: Understands systems architecture and integration.
• Process Improvement: Continuously seeks efficiency and automation opportunities.
• Collaboration: Builds effective working relationships across functions.
• Accountability: Takes ownership of assigned deliverables and deadlines.
• Innovation & Learning: Keeps abreast of emerging technology trends.

PERFORMACE INDICATORS

• Accuracy, functionality, and user satisfaction of business systems.
• Timeliness and quality of technical support and issue resolution.
• Effectiveness of process improvement and system integration projects.
• Quality and insightfulness of data reporting and dashboards.
• Contribution to organization-wide digital transformation and operational efficiency.