Job Description:

An exciting role that will help to identify growth opportunities, implement brand campaigns and build connections through inspiring stories of children and their communities who are lifted up from poverty in some of the world’s toughest places. Lead the design and implementation of omni/digital marketing strategy, innovation and elevate our digital experiences across the marketing funnel.

Duties and Responsibilities:

• Lead Marketing team comprising Brand & Digital experts to carry out the plans towards achieving growth targets
• Develop annual brand & consumer engagement brief, underpinned by a strongly integrated digital ecosystem
• Conceptualize, plan, coordinate and execute clear marketing campaigns with impactful content
• Delivery of timely and aligned marketing ammunition, leveraging digital mindset and skillset
• Drive marketing analysis and ROI
• Identify innovative marketing and communication approaches; launch and learn
• Conduct relevant research to understand target segments and areas for growth
• Collaborate with cross functional teams; secure alignment and implement marketing plans

Qualifications:

• Degree in Admin/Business/Marketing studies with at least 10 years related working experience
• Digital marketing experience is a must
• Demonstrate proven ability in leading teams
• Self-starter with strong learning agility, strategic and creative thinking skills
• Excellent analytical, planning and project management skills
• Ability to deal with fast-moving situations and multi task
• Strong team player

Job Description:

The Digital Marketing Specialist is responsible for supporting the digital marketing team in digital campaign planning, journey design, optimization, and channel mix to improve CPA, ROAS and channel diversification. It will involve functional knowledge and familiarity with digital marketing platforms and digital analytics.

The digital marketing specialist must have strong knowledge across areas of digital marketing including ability to leverage MarTech and AdTech to improve marketing campaigns and strategies. This can include using software or machine learning, automating marketing tasks, to using data analytics to track and improve marketing performance.

Duties and Responsibilities:

• Develop strategies to drive online traffic to the company website/social media platforms
• Track conversion rates – what worked, what didn’t, and why
• Raise brand awareness and online presence via digital marketing projects and campaigns
• Ensures that campaigns are consistently optimized, and new in-market opportunities are explored/tested
• Understand how to maximize budget and opportunity for each campaign
• Review new technology trends and opportunities to ensure the company is a digital marketing leader within the industry, and in digital marketing space
• Able to work with, and communicate with stakeholders the value that digital marketing campaigns can bring to an organization

Qualifications:

• Degree in Business/Marketing/Digital Marketing with at least 3-5 years related working experience
• Knowledge in key areas of digital marketing (SEO, social media, content marketing, email marketing, PPC and SEM)
• Working experience in implementing tracking concepts via Google Analytics and Google Tag Manager is a plus
• Understand the key measurement tools available and good presentation skills
• Stay current in marketing trends and news e.g. Google updates and changes in algorithms
• Excellent analytical, planning and project management skills
• Ability to deal with fast-moving situations and multi task

Job Description:

The Digital Marketing Executive is responsible for World Vision Malaysia’s website performance and integrated omni-channel journey together with the team.

Duties and Responsibilities:

• Lead website management and operations, which include role of web editor and development of landing pages for the organization in partnership with cross functional teams
• Lead website tagging and coding including Google Analytics, Google Optimize, Google Search Console, Google Tag Manager, Enhanced E-commerce
• Track, analyze and report digital data with recommendations on improving deliverables
• Manage digital marketing agency; ensure sustainable, reliable support and continuous organizational learnings with improvement
• Support Digital Marketing team on annual content strategy development, user journeys, digital and innovation platforms
• Support partnerships with e-commerce platforms in collaboration with channel team

Qualifications:

• Degree in Admin/Business/Marketing/Digital Marketing studies with related working experience
• At least 3-5 years of working experience, digital marketing experience is a must
• Working knowledge and familiarity with website, digital marketing platforms and analytics
• Any experience with website development is added advantage
• Ability to work quickly and accurately under pressure; able to multi-task
• Able to communicate well and work independently

Job Description:

The Partnership Specialist is responsible to secure, manage and build the relationship with the current and new Middle and Major donors; execute strategies to engage new potential supporters.

Duties and Responsibilities:

• To carry out research and explore new markets, potential donors, and CSR collaboration opportunities.
• To conduct regular engagement by way of emails, calls or visits where appropriate; share WVM campaigns where relevant.
• To report and manage day-to-day work, appointments, status updates, relevant internal and meetings.
• To prepare and deliver clear executive level presentations when needed for potential sponsors/ donors.
• To gather feedback on key deliverables from sponsors and donors to ensure continual improvement.

Qualifications:

• Degree in Admin/Business/Marketing studies.
• At least three (3) years of working experience.
• Demonstrable executive maturity and operational agility.
• Ability to work quickly and accurately under pressure is essential.
• Good working command of English and Mandarin.
• Strong organizational and people skills.
• Strong listening, questioning and strategic thinking skills.
• Excellent report-writing, analytical and project management skills.

Job Description:

The Campaigns Executive is responsible to develop, execute and evaluate campaigns for youths; ensure that programs meet overall objectives, contributing to the overall target and brand image.

Duties and Responsibilities:

• Conceptualise and present fresh initiatives that will help build new marketing opportunities and penetrate new market segments.
• Identify, collate, upkeep and expand database of existing and potential schools/universities into higher levels of engagement and fundraising.
• Assist with the development of awareness raising, advocacy and knowledge products, including infographic and other communication materials using various mediums.
• Plan and implementation, and facilitation of activities, workshops, panel discussions, special meet ups, budget spending, material production and distribution, and other resources whilst ensuring that operation are managed within authorized budget.
• Presentations to public and school groups for purpose of WVM participation.
• Training of leaders for the 30-Hour Famine, End Violence Against Children (EVAC) or any other advocacy activities.
• Follow up with the DIY Camps by ensuring that the Camps’ needs are met, resolved and immediate follow-up actions taken.
• Coordinate logistical details with internal and external service departments for WVM campaigns and events.

Qualifications:

• Bachelor degree in Marketing/Public Relations or related fields.
• At least 2 years working experience in related field.
• Experience in organising and managing events.
• Good communication and presentation skills.
• Good working command of English and Chinese.
• Able to manage multiple projects simultaneously and work well under tight deadlines.
• Positive attitude, detail oriented and highly motivated.
• Able to work independently in a fast-pace and changing environment.

Job Description:

The Corporate Engagement Executive is responsible for securing, managing and building corporate partnerships towards the fulfilment of Sustainability agenda.

Responsibilities:

• Develop strategy to grow corporate partnerships and carry out research to identify CSR collaboration opportunities.
• Manage and build partnerships to ensure ongoing support and build mutual trust.
• Provide regular updates and impact reports to donors.
• Engage new potential donors and develop clearly thought proposals.
• Prepare and deliver concise and clear executive level presentations when needed.
• Provide regular updates on key deliverables and ensure that action plans are deployed in timely manner.

Qualifications:

• Degree in Business and Marketing with related working experience in corporate or humanitarian sector.
• At least 3-5 years of working experience.
• Working knowledge and familiarity with Sustainability agenda is an advantage.
• Demonstrates strategic thinking.
• Displays executive maturity and ability in managing high-level discussions.
• Able to communicate well and work independently.

Job Description:

Together with Volunteer Management Team, you will be responsible for planning and coordination of World Vision Malaysia’s network of volunteers.

Responsibilities:

• Coordination of volunteers’ recruitment, orientation and engagement programmes.
• Ensure volunteers understanding and appreciation of WV philosophy, vision, mission and advocacy causes.
• Recruitment, maintenance and updates of volunteer database.
• Timely communication with, and coordination of, volunteers in relation to their roles and responsibilities at each event and location.

Qualifications:

• Degree in Business or Marketing.
• 1-3 years of working experience.
• Working knowledge and familiarity with planning and execution.
• Demonstrates quick thinking, creativity and interpersonal skills.
• Ability in managing timeline and coordinating across different stakeholders.
• Able to communicate well and work independently.

Job Description:

The Telemarketing Executive is responsible to call potential supporters to share about WVM’s work and make a positive impact on the world through fundraising.

Responsibilities:

• To conduct daily engagement by calls and build awareness of causes/needs.
• To report and manage day-to-day work and status updates.
• To feedback on key deliverables to ensure continual improvement.
• To carry out research and explore tele fundraising opportunities.

Qualifications:

• At least one (1) year of work experience in any fields.
• Work experience in telemarketing an added advantage.
• Demonstrable maturity and operational agility.
• Ability to work quickly, accurately and independently is essential.
• Strong organizational and people skills.
• Strong communication, listening, questioning and strategic thinking skills.
• Good working command of English and Mandarin.

As a project executive, you support the development, planning and execution of project briefs submitted to the communications department. Efficient and organised, you enjoy turning project goals into clear, achievable milestones for various units to execute.

Responsibilities

• Assess communication briefs for clarity of purpose, as well as accuracy and adequacy of information provided by project owners.
• Lead & drive the development of creative briefs and ensure achievement of communication needs & requests according to stipulated timelines.
• Develop and maintain professional relationships with all relevant stakeholders, including internal creative team members, project owners, vendors etc.
• Administer everyday operation for projects to ensure creative team and/or vendors adhere to deadlines and budgets.
• Ensure risks/issues are being tracked and mitigated & resolved. Provides regular status updates on the project plans to all stakeholders.
• Obtain, evaluate, and process all quotations and invoices to ensure a cost-effective & timely delivery of communication materials.

Qualifications

• At least one year of working experience, preferably with experience in coordinating and managing projects involving creative work.
• Bachelor’s Degree holder preferably in Mass Communications/Media/Marketing.
• Good command of spoken and written English & Chinese.
• Fast learner, able to work under pressure with minimum supervision.
• Certified Project Management skills/knowledge is an added advantage.
• Strong communication and interpersonal skills.
• Good planning skills and the ability to anticipate problems and develop a plan of action to prevent delays in project delivery.

The IT Support & Administration role is responsible for maintaining the computer networks of an organisation, providing technical support, and ensuring that the whole organisation runs smoothly. The position holder will monitor and maintain computer systems, perform installs, configure hardware and software, and solve technical issues as they arise

Responsibilities:

• Manage, prioritise, and resolve service requests that relate to IT hardware, software, and associated services
• Monitor and prioritise workloads and response times for incidents, requests and problems to meet service level requirements
• Provide technical assistance, advice, and training to staff, projects, and visitors seeking assistance with IT and Audio Visual (AV) technology matters
• Monitor, configure and maintain servers, systems, VOIP, and network infrastructure, including Active Directory, email, routing/switching, firewall, load balancer, VPN and operating system
• Ensure the compliance of security, network access, permission and backup systems
• Ensure that all internal systems comply with Global IT support hub standards and policies
• Manage and monitor IT inventory such as software licenses, computers, laptops, printers and other equipment/devices
• Perform regular OS (Microsoft and Linux) security patches, anti-virus upgrades for all computers, laptops and servers
• Engage in self-development and learning to stay current and knowledgeable on the WVM environment through proactive research, including assessment and analysis of user requirements, responses and feedback and industry trends

Qualifications:

• Candidate must possess Information Technology/Computer Science or specific degree qualification and/or completion of an associate diploma with relevant IT experience; or an equivalent combination of relevant IT experience and/or IT education/training
• At least 1 year of relevant work experience in systems administration, helpdesk support or network/technical support
• Knowledge and experience in current Microsoft Windows operating systems, Microsoft 365 Services (including Teams), PC and Apple technologies, AV Services, Video Conferencing Technologies, print and imaging, and Mobile Technologies is an added advantage.

The Application Developer is responsible for programming the code that "tells" a website/application how to function. The position holder will handle the construction of the interface design and user experience by ensuring they look good, run smoothly, and offer easy access points with no loading issues between pages or error messages.

Responsibilities:

• Design, develop, implement and test applications and products including hardware, software, operating systems, firmware and BIOS, in line with agreed requirements, timelines, budget, cost, quality and development standards.
• Understand technical and functional design requirements based on business flow and processes.
• Understand and explore new features and functionalities in other organisations’ websites and propose new ideas to enhance existing websites/applications.
• Participate in research and development of new technologies, concepts and products.
• Provide technical advice, troubleshooting, upgrades and solutions to improve website/application quality, page load and user experience.
• Provide technical documentation on realised applications/products, following internal standards.
• Engage in self-development and learning to stay current and knowledgeable on the WVM environment through proactive research, including assessment and analysis of user requirements, responses and feedback and industry trends.

Qualifications:

• Candidate must possess Information Technology/Computer Science or specific degree qualification and/or completion of an associate diploma with relevant IT experience; or an equivalent combination of relevant IT experience and/or IT education/training.
• At least 2 years of relevant work experience in web programming and development.
• Required skills/languages in PHP, JavaScript, Java, CSS, Bootstrap and Web Services API.
• Experience in developing web applications with Laravel/Statamic framework.
• Knowledge in agile methodologies, object oriented design programming and web user interface design (UX/UI) is an added advantage.
• Experience in Google Analytics for integration.
• Experience in Universal Analytics integration.

Job Description:

Business Analyst (BA) is responsible for assessing how the organization is performing and help users improve their operation processes and systems. The BA conducts research and analysis in order to suggest way organization can operate more efficiently.

Business analysts help to define business problems via in-depth investigation and gathering of technical and non-technical information. Once the issue is clearly understood, they outline detailed requirements for a solution and ensure the delivered solution meets those business requirements. They are most often engaged to work on IT and business transformation projects, but can also be deployed onto projects in other departments too.

Duties and Responsibilities:

• Coordinate with WV Global regarding system/IT support services for World Vision Malaysia.
• Explore different solutions, risks, benefits and impacts for improving the quality of system/IT.
• Keep up to date on the latest applications of information technology.
• Develop reports using SQL Server Report Services, Power BI, Excel or provide ad-hoc data extraction as required.
• Proactively research, analyse and provide data in support of business functions, processes, and systems requirements with recommendations for business process and operational procedures improvement and/or new requirements.
• Review processes to ensure accurate input of data and maintaining data integrity in the database for use in research and analysis for management and various departments.
• Gathering, validating and documenting business requirements.
• Analysing commercial data such as budgets, sales results and forecasts.
• Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.
• Creating functional specifications for solutions.
• Simplifying information and deciphering technical jargon so it is easily understood by the whole team.
• Implementing and testing of solutions.
• Supporting business transition and helping to establish change.

Qualifications:

• Degree in Computer Engineering, Information System or related field.
• 2 years in a Business Analyst position.
• Analytical thinking and problem solving.
• Being detail-oriented and capable of delivering a high level of accuracy.
• Organizational skills.
• Exceptional interpersonal skills.
• Excellent written and verbal communication skills.
• Stakeholder analysis.
• Requirements engineering.
• Costs benefit analysis.
• Processes modeling.
• Understanding of networks, databases and other technology.

The Country Programme Coordinator is responsible to support World Vision Malaysia (WVM) funded programmes/projects through promoting and strengthening trust and relationship with the National Offices (NOs) and supporting the field in technical Design, Monitoring and Evaluation (DME), as well as in funding to ensure support is provided to enhance quality and sustainability of the programmes. 

Responsibilities:

• Review reports such as annual and semi-annual reports as well as budgets and carry-forward submitted by Field Office of their area programmes (AP) to ensure programme oversight and fiduciary responsibility
• Review and provide input into strategy documents, technical programmes, evaluation reports of technical programmes, and area programme plans to support Field Offices
• Function as the focal point for higher level programme issues, contextual information, consultation, field visits and initiatives about a country
• Build and manage relationships with FO staff and AP staff to encourage transparency and mutual understanding and application of quality design, monitoring and evaluation (DME) standards
• Support and promote resource allocation and engagement strategy to help provide direction for WVM in continued support to National Offices
• Provide information to internal teams for reporting to donors for accountability and to increase awareness about the progress and impact of the ADP's development
• Assist in coordinating the field office funding commitments of WVM's funded programme and projects
• Assist in monitoring and coordinating all response to International Humanitarian Emergency Action 
• Support other internal departments’ needs for information from WVM funded programmes and projects

Qualifications:

• Candidate must possess Diploma/Degree in Development or any related field
• Minimum two (2) years of working experience in NGO or related work
• Good working command of spoken and written English
• Good attention to detail and needs to be a quick learner
• Good financial knowledge and excel skills
• Good planning and coordination skills
• Good networking and collaboration/relationship building skills
• Able to work independently as well as being a team player

Job Description:

The OGM Project Facilitator is responsible for implementing OGM’s Eat Right to Play Right (ERTPR) activities at the community level.

Duties and Responsibilities:

• Coordinate and facilitate training sessions (badminton and nutrition) for children and capacity building workshops for community volunteers and households (community kitchen, home garden).
• Programme planning, monitoring and reporting processes of all programme activities with OGM team members under the support and coaching of OGM Team Leader.
• Establish, build and/or strengthen relationships with local partners in the communities to promote participation and ownership.
• Capturing of field stories and content on programme impact.

Qualifications:

• Possession of at least a Degree preferably related to sports or nutrition or its equivalent.
• At least one year’s previous relevant experience such as coaching and community facilitation.
• Problem solving and creative thinking skills.
• Able to work independently and a team player.
• Good interpersonal skills with different stakeholders.
• Sensitive to the different cultures where we work in.
• Able to work on weekends (especially Saturdays).
• Fluent in Bahasa Melayu and English (oral and written).
• Able to drive and have a valid driving license.
• Knowledge of and able to play basic badminton game.
• Physically fit to perform sports activities.

Job Description:

The Donor Retention Executive is responsible for engaging our supporters by providing excellent and prompt services, with the objective to create and maintain positive relationship with them.

Duties and Responsibilities:

• Respond to queries from child sponsors made via telephone, e-mail, fax or personal visits to the office
• Liaise with child sponsors with regards to remittance of sponsorship contributions, gifts to sponsored children and correspondence with their sponsored children
• Update sponsors and donors on their sponsored child/children’s status and the various community development projects through newsletters and organised Sponsors’ Visits
• Build rapport with child sponsors and serve them well to retain their loyalty and interest and to encourage them to consider sponsoring additional children or encouraging others to sponsor children
• Data entry and update of sponsors’ information into WVM’s database
• Sorting, filing and archiving of documents

Qualifications:

• Minimum SPM with 2 years relevant working experience
• Computer literate
• Good communication and interpersonal skill
• Good command of spoken and written English and Mandarin as role requires candidate deal with both languages donors

Job Description:

The Executive Assistant to CEO is responsible for providing comprehensive executive and administrative support to CEO in managing the organization’s office operations. This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with high level of professionalism and confidentiality.

Duties and Responsibilities:

• Forward plan and effectively priotise workflow and calendar management for CEO
• Liase and communicate with internal and external stakeholders on behalf of CEO
• Foster strong interpersonal, oral and written communication/relationships at all levels, including with external stakeholders, executive team and Board members
• Provide high level administrative and communication support on behalf of CEO
• Provide support for Governance related affairs including liasing with internal and external stakeholders, Board secretarial duties
• Oversee all logistics support of Board related meetings and events

Qualifications:

• Bachelor’s degree or equivalent experience
• A minimum of 3 years’ executive support experience
• Previous experience working with development and fundraising programs to increase contributions and funding sources an added advantage
• Proficiency in Microsoft Office Suite
• Strong interpersonal, oral and written communication skills and the capacity to manage relationships at all levels, including with Executive team and Board members
• Ability to work independently and with professional discretion
• Experienced strategic thinker with ability to find solutions and opportunities to best support the CEO, Executive team, Board and organisation